PRIVACY POLICY

Our Commitment to You

We are committed to protecting your privacy and handling your personal information responsibly. We only collect personal information that is reasonably necessary to provide our services and ensure a smooth and enjoyable experience for you and your guests.

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What Personal Information We Collect

Depending on your interaction with us, we may collect:

• Full name

• Phone number

• Email address

• Event details

• Photographs and/or video recordings (with verbal consent on the day)

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Why We Collect Your Information

We collect and use your personal information for purposes including:

• Responding to enquiries and managing bookings

• Providing and delivering our services

• Communicating with you about your event

• Maintaining internal records for administrative, tax, and legal obligations

• Improving our services and customer experience

With your consent (or that of a parent or caregiver of the children), we may also take photographs or videos of our works at your events. Please refer to our Photo/Video Policy for further details.

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How We Use and Disclose Your Information

We only use your personal information for purposes directly related to our services.

We do not sell, rent, or trade your personal information.

We may disclose your information only where necessary:

• To service providers (such as our website platform Wix)

• Where required or authorised by law (such as but not limited to; tax or accounting purposes, insurance, etc)

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Overseas Disclosure

Some of our service providers, including Wix as our website provider, may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handled securely and in accordance with Australian privacy laws.

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Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your data is stored securely through encrypted systems and trusted service providers.

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How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

For example, we are required to keep certain records for a minimum of 5 years for tax and accounting purposes.

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Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate or outdated information

• Request deletion of your personal information where it is no longer required

To exercise these rights, please contact us in writing via email.

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Direct Marketing

We will only contact you for marketing purposes where you have given consent, or where permitted by law.

You may opt out of receiving marketing communications at any time by contacting us.

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Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help improve website functionality.

You can disable cookies through your browser settings; however, some features of the website may not function correctly.

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Complaints and Concerns

If you have a concern about how we handle your personal information, please contact us in writing via email.

We will respond to your complaint within a reasonable timeframe and work with you to resolve the issue.

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Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately.

We recommend reviewing this policy periodically.

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Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us: